Terms of service

Allergens: Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.

Deposits: Orders $100 or more will require a 50% non refundable deposit due at the time the order is placed to secure order. I cannot guarantee any date be held unless a deposit is made. I take orders on a first pay basis. NO ORDER IS SECURED WITHOUT AN INVOICE BEING SENT TO YOU (under $100 order) OR HAVING A DEPOSIT MADE (order over $100).

Refunds: 50% of all orders are non-refundable. Cake flavor and texture is subjective. You may qualify for a 50% refund if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably within 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Pinewood Baking. Please understand that we cannot issue refunds for cakes that have already been completely eaten. Refunds are based on what we determine the quality to be.

Final Payment: Final payment is due (at the latest) one week before pickup. We reserve the right to cancel the order if payment is late.

Rush Orders: Requests made 7 days before the due date may be subject to rush order fees. Total amount will be due immediately to secure your order.

Changes: We’ll do our best to accommodate any changes that are made 7 days before the order due date. Please note - extra charges may apply to last-minute changes.

Cancellations: You must notify us 7 days prior to the due date above for cancellations. Cancelled orders will be refunded minus 50% and any monies already spent on supplies. If cancelation occurs within 7 days of the due date above, then you may request to transfer order to a new date.

Non-edibles: Our cakes will occasionally include non-edible items on or in the cake. Such as plastic support dowels. We’ll let you know which pieces cannot be eaten. It is your responsibility to ensure they are removed before serving.

Cake Design: We cannot duplicate an exact copy of another cake artist’s work but will ensure the look is similar. Pinewood Baking will put our own artistic touch to the design.

Delivery & Pick up: Once an order is no longer in our care (delivered or picked up) we take no responsibility for any damage caused afterwards.

Media: We reserve the right to use all photographs of the cake for advertising purposes.

Performance of this agreement is contingent upon the ability of Pinewood Baking to complete the agreement and is subject to accidents, acts of god, and other causes beyond our control.